What is Listening?
To really listen you come to the exchange from a viewpoint of curiosity, not judgment. You do not need to lead with emotion. It is not necessary to let the other person know how you feel. The best approach is to ask questions.
If you end up in a heated exchange, despite your preparations, remind yourself that you do not have to win. It’s fine to respond with, ‘I just don’t see it that way.’ Or, ‘Too bad we don’t agree on the facts.’ Know that this does not have to be your last conversation. You will see this person again, and in that gap you can consider what was said and try a new approach.
- Sharon Salzberg